You do not need a referral to start services at our clinic. You may self-refer by contacting us to get more information about our services or by booking a free consultation through our booking site (or click “book now” at the top of this website). 

At the top right of this website, there is a button that says “Book Now.” Click this button and it will redirect you to the booking page where you will be redirected to our booking page. From there, you can book an initial consult if you are a new client, or you can book an appointment if you have already had your initial consultation. Additionally, you can contact us by telephone or email to book an appointment.

You will receive an email with a link from the Janeapp to your virtual session. Check your email for this link. Ensure you have downloaded the appropriate software before your first appointment to ensure it works on your computer. If you are having trouble connecting, please feel free to send us an email or give us a call and we can figure it out together or find an alternative means for completing your virtual appointment.

Payment is due at the end of each session. You can pay by Interac e-transfer, credit card, cash, or if you have extended health benefits and we are able, we can direct bill your insurance provider following the appointment. Do be able to do this, we encourage you to email us or show us a copy of the card along with your birthday so we can create a profile for you and submit on your behalf. Following payment, you will receive a detailed receipt for your records. If you do not have insurance coverage, you can submit this receipt through your income taxes to get some money back.

We are able to direct bill some insurance companies. All of our staff can direct bill through Greenshield and SSQ. Some of us can also direct bill additional insurance companies such as Manulife Financial, OTIP, Canada Life, Union Benefit, Blue Cross, People Corporation, Great West Life, NIHB, and many more.

Please let us know as soon as possible if you need to reschedule your appointment. You can do this by going into your account through the Janeapp, log in and find your appointment that you need to cancel/reschedule. Click cancel or reschedule and follow the prompts to complete this process. If it is 24 hours within your scheduled appointment time, you can contact us at 289-301-4194 or go to the contact section of this website and complete the form to reschedule or cancel. 

If you are giving less than 24 hours notice of your cancellation, you will be responsible for 50% of the expected total fee for service. Exceptions to this rule include illness, inclement weather, and emergency situations. 

Yes, there is plenty of free parking at the back of the building as well as in front of the building (street parking).

Unfortunately it is not an accessible building. There is a ramp to get to the back doors, however, the doors can only be opened manually. Our office is located on the lower level and there is no elevator to get down there. To get to the lower level, you must use the stairs.

Support can be provided to anyone living in Ontario. Support to individuals living outside of Ontario depends on the area in which you live and the regulatory board governing that area. If you are looking for support outside of Ontario, please indicate the area in which you live so we can see if support can be provided.

If you are experiencing an emergency situation outside of your scheduled session time, please know we are not equipped to intervene in these instances. If you are in crisis and needing emergency support, please contact one of the following crisis support resources available 24/7:

Call 911 or visit your local emergency room

Niagara Distress Centre: 

St. Catharines and Niagara Falls and area: 905-688-3711

Port Colborne, Wainfleet and area: 905-734-1212

Fort Erie and Area: 905-382-0689

Grimsby, West Lincoln: 905-563-6674

Ontario Mental Health Helpline: 1-866-531-2600

Kids Help Phone: You can receive immediate support by texting CONNECT to 686868 for children and youth ages 5-25

If you identify as Indigenous, you can ask to be connected with a First Nations, Inuk or Métis crisis responder (if one’s available) by messaging FIRST NATIONS, INUIT or METIS to 686868.